The Performance of Secretary
Having good employees performance is the expectation of every company. This also happens for job as secretary. A secretary is part of the human resources in an organization, whose job is helping the director in doing his work and responsibilities. A secretary should have a good performance.
The definition of performance of secretary is the result of work is achieved by a secretary in carrying out their duties accordance with their responsibility.
A. Secretary Personality
The existence of a secretary is the cornerstone of the leadership's success in carrying out managerial functions that can be said to be true, even the role of the secretary becomes one of the determining factors for the productivity of the company.
Personality is an essential attitude that is reflected in a person's attitude that distinguishes it from others. Personality plays an important role in supporting the performance of a secretary even, for certain prerequisites personality is more dominant than other prerequisites. Personal personality can be seen from:
• The behavior of a secretary includes an efficient working pattern and can build good relations with various parties.
• The mindset of a secretary includes positive, constructive and effective ways of thinking.
• Knowledge and skills of a secretary.
• The appearance of a secretary.
B. Good Secretary Ethics
Secretary ethics that must be considered are:
1. How to dress.
2. How to talk
The ethics of speaking must be trained for a secretary must because to keep his words so as not to offend others. A secretary only says important things in the scope of the discussion, does not go off track for example, discuss personal problems, gossip, even praise himself.
A secretary that is considered when speaking is never to cut when the client is talking, try to be a good listener when the client finishes talking, then we respond to the client's greeting.
The company's image is something that must be upheld because this position is the right hand of the boss, so it must be able to display a good corporate image. The secretary must be friendly, kind and responsible for all of his duties, not only good for the boss, but also must be good to relations and colleagues.
Secretary ethics is the essence of the good that must be owned, carried out and lived by a secretary such as honest, loyal, responsible and dedicated. Secretary ethics is a way of speaking, dressing, acting and acting that is well received among secretaries in the work environment.
A secretary must understand the basics of secretariat ethics, which underlies the professionalism of a secretary. Consistency used will further clarify ethics which will later support career stability and success that will be sustainable. The secretary will be able to develop if he can truly appear professionally in various organizational activities, not just ethics that need important attention. Other aspects must be considered extensively for self-development that need to be reviewed and improved by a secretary
A secretary in stabilizing steps is also needed for reliability in developing effective communication patterns. Effective communication can be supported by the ability to foster adequate interpersonal relationships, including the ability to deal with a situation with controlled flexibility.
INDRAWATI DELA AGUSTIEN
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